Frequently Asked Questions

Find answers to common questions about Bhaago India

Getting Started

Bhaago India is India's #1 comprehensive running platform that serves the entire running ecosystem. We provide:

  • Event Discovery: Find 5000+ running events across India including marathons, half marathons, 5K/10K runs
  • AI-Powered Photo Search: Find your race photos instantly using bib number or face recognition
  • Digital Certificates: Automated certificate generation for race finishers
  • Free Tools: Pace calculators, training plans, and running calculators
  • Running Community: Connect with 10,000+ runners through groups and forums
  • Event Management: Complete solutions for organizers including registration, timing, and certificates

No, you don't need an account for basic features like browsing events, reading blogs, or using free tools. However, creating a free account unlocks additional benefits:

  • Save favorite events and get notifications
  • Access personalized race photo searches
  • Join running groups and communities
  • Track your running history and achievements
  • Get exclusive offers and early access to events

Yes! Bhaago India is completely free for runners and participants. Our core services include:

  • Free event browsing and discovery
  • Free race photo search and download
  • Free access to all running tools and calculators
  • Free digital certificates for participants
  • Free community features and running groups

Event organizers pay a small service fee for using our platform to manage their events, but participants never pay anything.

Events & Registration

Finding events is easy on Bhaago India:

  1. Browse by Location: Use our location filter to find events in your city or state
  2. Event Types: Filter by marathon, half marathon, 5K, 10K, trail runs, or virtual events
  3. Date Range: Search for upcoming events or specific date ranges
  4. Distance: Find events based on race distance preferences
  5. Advanced Search: Use our smart search to find events by name, organizer, or specific criteria

We list 5000+ verified events across India, so you're sure to find something that matches your preferences!

Registering for events is simple and secure:

  1. Find Your Event: Browse or search for the event you want to join
  2. Click Register: Click the "Register Now" button on the event page
  3. Choose Category: Select your preferred race distance/category
  4. Fill Details: Enter your personal information and emergency contact
  5. Payment: Complete payment through our secure payment gateway
  6. Confirmation: Receive instant confirmation with your bib number

All major payment methods are accepted, and you'll receive email confirmation immediately after registration.

Our cancellation policy varies by event organizer, but generally:

  • Early Cancellation: 75-100% refund if cancelled 30+ days before event
  • Mid-term Cancellation: 50% refund if cancelled 15-30 days before event
  • Late Cancellation: Usually no refund within 7-15 days of event date
  • Medical Emergencies: Special consideration with valid medical certificate
  • Event Cancellation: 100% refund if event is cancelled by organizer

Check the specific event's cancellation policy on the event page, and contact the organizer directly for refund requests.

Photos & Memories

Finding your race photos is quick and easy with our AI-powered search:

  1. Go to Event Memories: Navigate to the event's photo section
  2. Bib Number Search: Enter your bib number to find photos instantly
  3. AI Face Recognition: Upload a clear photo of yourself for automatic matching
  4. Browse All Photos: View all photos from the event if available
  5. Download & Share: Download high-resolution photos or share directly

Our AI technology achieves 99% accuracy in matching photos, and we process 100,000+ photos from major events across India.

We can enable photos within 2-3 hours of any event, provided the organizer uploads the photos to our platform:

  • Standard Processing: Photos available within 2-3 hours after organizer upload
  • Large Events: Same 2-3 hour processing time regardless of participant count
  • AI Processing: Automatic bib number detection and face recognition applied instantly
  • Email Notifications: You'll receive an email when photos are ready for your event

⚡ Fast Processing: Once organizers upload photos, our AI processes them in under 3 hours, making race photos available faster than any other platform in India.

You'll receive an email notification when photos are ready, and they're typically available for 6-12 months after the event.

Digital Certificates

Our digital certificate system is fully automated and works as follows:

  1. Timing Integration: We integrate with official race timing systems
  2. Automatic Generation: Certificates are created instantly when results are finalized
  3. Personalization: Each certificate includes your name, finish time, position, and event details
  4. Email Delivery: You'll receive your certificate via email within minutes
  5. Verification: Each certificate has a unique QR code for authenticity verification
  6. Download Options: Available in PDF format for easy sharing and printing

We can generate 10,000+ personalized certificates in under 5 minutes, serving 100+ events across India.

Certificate availability depends on when official results are finalized:

  • Small Events: Certificates available within 1-2 hours after results are official
  • Medium Events: Certificates delivered within 2-6 hours
  • Large Events: Certificates available within 12-24 hours
  • Major Marathons: Certificates may take 1-3 days due to result verification

You'll receive an email notification as soon as your certificate is ready. Certificates are available for download for at least 1 year after the event.

Community & Groups

Joining running communities is easy and free:

  1. Browse Groups: Visit our Running Groups section to see available communities
  2. Filter by Location: Find groups in your city or preferred running locations
  3. Join WhatsApp Groups: Click "Join Group" to get the WhatsApp group link
  4. Connect & Participate: Introduce yourself and start connecting with fellow runners
  5. Attend Meetups: Join group runs, training sessions, and social events

We have 50+ active running groups across India with 10,000+ members, from casual joggers to marathon trainers.

Starting your own running group is simple:

  1. Submit Group Details: Use our group submission form with your group information
  2. Provide WhatsApp Link: Share your group's WhatsApp or Telegram group link
  3. Describe Your Group: Tell us about your group's focus, schedule, and activities
  4. Review Process: Our team will review and verify your group details
  5. Get Listed: Once approved, your group will appear in our directory
  6. Grow Your Community: Start connecting with local runners!

We love supporting new running communities! Submit your group details through our contact form or group registration page.

Need More Help?

Can't find what you're looking for?

Our support team is here to help! Get in touch for personalized assistance with events, photos, certificates, or any other questions.

Response within 24 hours
Free support for all users